Product Return Policy
Last revised 02/04

REFUND POLICY
Any and all products purchased by new customers on their initial product order are covered by the following standard Refund & Exchange Policy:

Applicable to INITIAL product purchase ONLY.  All reorders are on an exchange basis only.  NO REFUNDS WILL BE ISSUED ON REORDERS.  Please call of our offices to request refund authorization code.  270-688-0075

• Any purchaser may, within 30 days of initial purchase date, request a refund for a product/sales aids purchase.
• Refund requests must be made on the Return/Exchange Form, include the Order Number and date, and be accompanied by an original signature of the order recipient.  (form included in box and available online.)
• Items must be returned postpaid to the company’s principle place of business in unused resalable condition.
• Refunds will be issued ONLY to the individual who paid for the originally purchased items (not necessarily the recipient of the items).
• All refunds shall be processed within 30 days of receipt of returned items.
• Shipping and handling fees are non-refundable.
• Any commissions earned will be deducted from refund.

EXCHANGE POLICY

The exchange policy is in effect for ALL reorders and must be requested within 90 days of original purchase. All reorders are on an exchange basis only, NO REORDER REFUNDS WILL BE ISSUED. Please call of our offices to request exchange authorization code.  270-688-0075

• Any purchaser may, within 90 days from purchase date, request an exchange for the initial purchase.
• Exchange requests must be made on the Return/Exchange Form, include the Order number and date, and be accompanied by an original signature of the order recipient.
• Products, product containers, or sales aids must be returned postpaid to the company’s principle place of business.
• Exchanges ONLY will be honored for any opened or expired products.
• Products are exchangeable for products only.  Sales aid materials are exchangeable for sales aid materials only.
• Exchanges will take place within 10  business days of receipt of returned items.
• A Standard shipping fee of $6.95 will be charged for replacement items.

Product Exchange Form    -    Product Exchange Instructions